Stax In-app Support 1.0: How To Contact Stax Directly From The App

Stax
3 min readJul 22, 2021

“How can I help?”

One of our values at this company is: ‘How can I help’ — We are servants and stewards first.

We believe that there is always an opportunity to help our teammates and our users. We are a user-first company, building a user-centric product to better people’s financial lives and with less stress. We are not where we want to be yet, but we are committed to making Stax better for you with every iteration.

Today’s iteration is support-focused. We have gotten feedback from some users that they find it hard to reach us, so we have made it much easier. Welcome: Stax in-app support version 1.0

5 Ways To Talk To Us Directly From The App.

1. Email Support:

Our support email is support@stax.me, but you don’t have to memorize it. On Stax’s Setting, you’d see ‘contact support’; once you click on that, it automatically redirects to your email. All you have to do is tell us what the problem is, attach a screenshot or screen recording where possible and hit send. We’d get your email and reply to you within 24 working hours.

PS: You don’t have to change the autogenerated subject line because it acts as your unique support ID for each email you send us. It helps us do a deep search to identify possible root causes as quickly as possible.

2. Request A Feature On Stax:

You have a say on how we build Stax; on stax.nolt.io you can:

  • Request new features
  • Upvote or downvote other people’s request
  • Give us general feedback and tell us about bugs you encounter while using Stax

All you have to do is go to Setting and click on ‘Request a Feature in Stax’, and it will automatically redirect you to our Nolt profile.

3. In-app FAQs:

In the same vein, you can easily read through frequently asked questions directly on the app.

4. Twitter DM:

In addition, you can stay in touch with us by following us on Twitter and sending a DM at any time @joinstax

5. Email Opt In: Sign Up To Receive Product & Marketing Update

Finally, sign up to our email list to get:

  • Real-time product updates
  • Marketing Campaign information (e.g. be the first to know about a giveaway)
  • Paid Research survey opportunities
  • Job vacancies at the company and much more.

Download Stax (or update your app ) now — https://stax.onelink.me/nR0j/1ffe4b8f

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Stax

Stax — Move Money Without Stress. Spend from all your bank/mobile money accounts on one app. Download stax now → https://stax.onelink.me/nR0j/1ffe4b8f